United Parcel Service Inc. is expanding a keyless-entry system for package deliveries at apartment buildings after a successful test in New York and San Francisco.
The efficiency gains from not having to resend packages or fumble with a ring full of keys prompted UPS to extend the service to 10 other cities where high-rise residential towers are common, including Boston, Chicago and Los Angeles. The system, in which drivers can enter buildings but not individual apartments, will be available in mid-2019, UPS said in a statement Jan. 22.
“The residents are securely receiving packages, so customer experience is up,” said Derek Banta, UPS’ director of new product development concepts. “The service providers like having access and not having to bother other residents to get into buildings.”