Thank you to all of our members who filled out the AAGLA survey and letting us know about the franchise waste issues you are experiencing.


Last week, the Los Angeles Board of Public Works held a hearing on the City’s implementation of the exclusive franchise waste program (RecycLA). It was standing room only as housing providers packed the chamber to voice their strong concerns about service issues and significant cost increases. It is clear that service issues such as missed pick-ups are not getting resolved quickly and cost increases for access and distance fees require further scrutiny. In response, the Department of Sanitation promised to address the issue of missed pick-up times and has also implemented a billing dispute process.


If you would like to dispute your bill, you can now do so through the website using the form HERE or or by calling the sanitation customer support line at (800) 773-2489.  If you feel you have been charged for unreasonable access or distance fees, this is your means to possibly reduce your bill. By filling out the dispute form, you will trigger a review by your hauler, and if your issues are not resolved by the hauler, you can also force a review by the Department of Sanitation.  


Please be aware that the new base prices will be difficult to dispute and we encourage all members to have their waste assessment with their hauler to obtain a base cost reduction. The waste assessment of your property with the hauler will help determine the optimal level of service that is required.

On the heels of the Public Works meeting, Councilmembers Mike Bonin and Mitch O’Farrell put forth a motion requesting further review of the franchise waste program’s implementation. AAGLA will alert you when the meeting will be held.  We thank the Councilmembers, the Board of Public Works and the Department of Sanitation for listening to our concerns and  for working towards resolution of some of the issues. We have a long way to go, and we encourage each of our members to continue to write their Councilmbers to:

  • Review the ability to pass-through the cost increase for rent controlled properties.
  • Review the ability to pass-through costs associated with required compliance services to achieve program goals in rent controlled properties.
  • Review incentives to help assist in changing tenant behavior as it relates to diversion techniques.
  • Review the ability to mandate lower fees.
  • Review physical space limitations and the ability to be flexible with mandated costs.
  • Review physical space limitations and the ability customize separation techniques.

Most importantly, stay involved. Your involvement on this issue is essential to us in making progress on this and so many other issues facing the multifamily housing industry!  The Apartment Association of Greater Los Angeles is your regulatory insurance.  AAGLA is constantly working on your behalf to ensure your voice is heard and your property rights are protected.  We always have your back every step of the way.