Hearing on Franchise Waste Held Billing Dispute Introduced!

Hearing on Franchise Waste Held Billing Dispute Introduced!

Thank you to all of our members who filled out the AAGLA survey and letting us know about the franchise waste issues you are experiencing.


Last week, the Los Angeles Board of Public Works held a hearing on the City’s implementation of the exclusive franchise waste program (RecycLA). It was standing room only as housing providers packed the chamber to voice their strong concerns about service issues and significant cost increases. It is clear that service issues such as missed pick-ups are not getting resolved quickly and cost increases for access and distance fees require further scrutiny. In response, the Department of Sanitation promised to address the issue of missed pick-up times and has also implemented a billing dispute process.


If you would like to dispute your bill, you can now do so through the www.recycla.com website using the form HERE or or by calling the sanitation customer support line at (800) 773-2489.  If you feel you have been charged for unreasonable access or distance fees, this is your means to possibly reduce your bill. By filling out the dispute form, you will trigger a review by your hauler, and if your issues are not resolved by the hauler, you can also force a review by the Department of Sanitation.  


Please be aware that the new base prices will be difficult to dispute and we encourage all members to have their waste assessment with their hauler to obtain a base cost reduction. The waste assessment of your property with the hauler will help determine the optimal level of service that is required.

On the heels of the Public Works meeting, Councilmembers Mike Bonin and Mitch O’Farrell put forth a motion requesting further review of the franchise waste program’s implementation. AAGLA will alert you when the meeting will be held.  We thank the Councilmembers, the Board of Public Works and the Department of Sanitation for listening to our concerns and  for working towards resolution of some of the issues. We have a long way to go, and we encourage each of our members to continue to write their Councilmbers to:

  • Review the ability to pass-through the cost increase for rent controlled properties.
  • Review the ability to pass-through costs associated with required compliance services to achieve program goals in rent controlled properties.
  • Review incentives to help assist in changing tenant behavior as it relates to diversion techniques.
  • Review the ability to mandate lower fees.
  • Review physical space limitations and the ability to be flexible with mandated costs.
  • Review physical space limitations and the ability customize separation techniques.

Most importantly, stay involved. Your involvement on this issue is essential to us in making progress on this and so many other issues facing the multifamily housing industry!  The Apartment Association of Greater Los Angeles is your regulatory insurance.  AAGLA is constantly working on your behalf to ensure your voice is heard and your property rights are protected.  We always have your back every step of the way.


  1. Imelda Lopez December 14, 2017 at 6:05 pm - Reply

    This process has been a nightmare we have 2 different companies that pick up on our buildings, we are a small family ownership of buildings. We have had problems with charges, missing pickups, containers that do not fit a pose danger, and extreme incompetence help on the telephone.

    We have been billed for a blue bin that we’ve never received they never provided a service but billed us. Another we have a tenant living in our building for many years & their parking space is now being used for a blue bin. These people don’t care where they leave the bin knowing there is NO SPACE they tell us its the law take it up with the city.

    These rent control buildings we provide affordable rents yet our trash bill triples! Now they want to make 1995 and down rent controlled what about our mortgages, insurance, & taxes?? How does this math work specially for small family owned buildings that can just make ends meet??!! How greedy is our cities, counties, & state getting?!!

  2. Michael Ernstoff December 22, 2017 at 1:39 am - Reply

    The tariff does not allow the trash company to charge for unlocking a dumpster. Property managers need to press forward on a technological solution that would make opening a motorize gate as simple as unlocking a dumpster pad lock. There are approaches. Once implemented, we would have leverage to press for elimination of the $10/event charge currently allowed to press a button on a garage opener.

  3. Melvarene Hayes January 10, 2018 at 4:07 am - Reply

    Melvarene Hayes, Jan 9,2018 at 8:00 pm Reply

    Owner of a 4- Plex not a 5 – Plex and up unit. I have had the same problem with the blue bin. It was dropped off on the public streets with no notice of why it was placed there. Then I was billed on every bill for service which were not done. (8 weeks no service for the blue bin) Every week I would call Republic and complain. Finally they removed the blue bin on Dec 13, 2017 after 4 weeks of no service.again. My bill I received today dated December 23,2017 still is showing Black and Blue bin service $190.81 and distance charge $111.54. This is for Jan 1 to 31 2018 WHY are they pre-billing you a month in advance you have to call every week to change the charges. because of non service.I signed the contract for every change.

  4. gina January 19, 2018 at 1:01 am - Reply

    This is AGAINS THE LAW.. We DEMAND THE RIGHT TO SELECT OUR OWN TRASH COMPANY, that actually gets the trash. Also, we live in an R-1 area, and at least FIVE TRASH TRUCKS come down our street weekly so we could EASILY USE ONE OF THOSE if you are trying to reduce traffic !!!!

Leave A Comment